Smart Persuasion: The Lazy Marketer’s Guide to Optimisation
Have you ever wondered why some websites stand out when it comes to turning visitors into customers? The answer – they use smart persuasion – persuasive techniques to make their websites more pleasant, and more importantly, easier to buy from.
According to a recent study Amazon has an insane 74% conversion rate of their ‘Prime’ Service Subscribers. And Booking.com’s conversion rates are one of their best kept secrets. What if even a lazy marketer could learn and easily apply the principles used by these market-leading sites?
And if you’d like the chance to win a signed copy of our new ‘Smart Persuasion‘ book, then just follow Convertize on LinkedIn – we’ll be picking 10 lucky winners soon!
Why Should I Read ‘Smart Persuasion’?
This book is an encyclopaedia of cognitive biases, that digital marketers can implement on websites to create a better experience, drive more conversions and ultimately grow revenues faster.
How is ‘Smart Persuasion’ Structured?
The book details 72 optimisation principles drawn from neuroscience. They are split into 4 categories:
- Priming and Framing
How priming and framing affects visitors’ subconscious and guides their behaviour
- Needs and Motivation
How your visitors’ intrinsic and extrinsic needs can be satisfied, increasing their motivation to act.
- Attention and Perception
How you can draw your visitors’ attention and improve their perception of your offering.
- Social Biases
How social and attributional biases can be used to encourage the desired course of action.
How Does Each Chapter Help Me Convert More?
Each of the 72 optimisation principles is intended for practical application, this is meant as more than just academic reading! In every chapter you will find:
- A description of the principle
- An explanation of why it works
- Guidance on how to use it in digital marketing
- Visual examples of each principle being applied
- Source materials and further reading
What Are The 72 Optimisation Principles?
The Decoy Effect is the way in which adding an additional “decoy” item to the table when a customer is making a purchase decision can ultimately influence which decision they make as it is common for us to make use of comparisons to decide the value of something and whether we want to buy it.
Hobson’s +1 Choice Effect
The Hobson’s +1 Choice Effect explains the way that giving people the option to choose between two things actually makes them more likely to choose the option that you want (purchasing your product) than if you only give them the option to only do that or nothing at all.
The Anchoring Effect describes the way in which people utilise the first piece of information they receive as a point of reference for making judgements about subsequent pieces of information.
The Framing Effect is a cognitive bias that explains how people will react differently to messages and choices depending on how it is presented to them.
Loss Aversion explains our tendency to strongly prefer avoiding losses over acquiring gains.
Choice Closure is a concept that describes how being able to complete a physical act of closure after making a choice helps the decision-maker to be much more satisfied with their choice.
Psychology of Consumption
The Psychology of Consumption explores the fact that when someone actually makes regular use of the product or service they’ve bought then they’re much more likely to make a repeat purchase.
Reference Pricing refers to the fact that we decide what is a justifiable price to pay for a product or service by comparing it to other reference prices (such as competitors’ pricing or previous, pre-sale pricing etc.).
Incomplete tasks stick in your mind more than ones you have completed.
When shoppers are given a take-it-or-leave-it option, it makes them more interested in searching for comparisons.
The Mere-exposure Effect is the way in which a positive reaction can be induced simply from familiarity with something.
Serial Position Effect
The Serial Position Effect is the way in which people tend to recall the first and last items in a series best, and the middle items worst.
The Focusing Effect (or Focusing Illusion as it is otherwise known) is the way in which the human mind places too much emphasis on certain limited factors when making decisions.
Partitioned Pricing is the way in which splitting the total price of something in to separate parts can ease the purchasing process by making the human psyche believe that the overall cost is less.
The Default Effect explains our tendency to choose a “default option” if one is on offer.
Magnitude Encoding Process
The way in which we perceive pricing can be affected by the way in which it is presented to us and so making use of size, placement or colour, for example, can influence how small the price appears to be.
Time versus Money Effect
When selling a product, making reference to the time a customer will spend with that product rather than to any money that will be spent (or even saved) in order to have it is a much more effective way of inciting a positive reaction.
The Recency Effect describes how we are more likely to retain and attribute importance to the most recent piece of information we’ve heard or seen.
The Cheerleader Effect is the way in which individual items become more attractive to us when presented in a group
Self-efficacy theory explains the way in which a person’s belief in their own competence to complete a task affects the way they approach and perceive this task.
Need for Certainty
The paradox between the fact that our brain likes to know what is going on and to feel certain, and the fact that uncertainty is also a human need and can lead to action and creativity.
Ben Franklin Effect
Doing someone a favour leads us to feel more favourably towards that person and to be more inclined to do them a second or third, etc. The opposite effect also exists, whereby we project dislike on to people we haven’t treated well.
The ease with which our brain processes information and how the level of ease impacts how positively we feel about something.
Curse of Knowledge
The Curse of Knowledge is a cognitive bias that prevents those who are better informed from understanding something from the point of view of a lesser-informed party.
The Ambiguity Effect describes people’s preference for known risks over unknown risks.
A person’s motivation can be intrinsic (based on an internal factor or personal interest) or extrinsic (based on an external factor) and these two types of motivation will have a varying degree of influence depending on the context.
Learning happens best under conditions that are aligned with human cognitive architecture.
Introducing a degree of uncertainty to a rewards-based system can increase people’s investment in completing a task successfully.
The fact that when we recall a past decision, we distort our memories so that the choices we made appear to be the best possible.
Paradox of Choice
The Paradox of Choice explains the fact that having too much choice can in fact lead individuals to reach less effective and satisfactory decisions that they would have if presented with less choice.
Foot-in-the-door Technique (FITD)
FITD is a technique whereby you first work on getting a small yes to then hopefully get an even bigger one.
Intention and Self-regulation
Setting a very precise intention regarding how you are going to reach a certain goal can double or even triple your chances of reaching it.
We prefer situations that we have control over.
Having vs Using Effect
The Having vs Using Effect explains our tendency to prefer and be willing to pay more for products or services that offer more functions, even if we’re unlikely to actually make use of them.
The Scarcity effect is the cognitive bias that makes people place a higher value on an object that is scarce and a lower value on one that is available in abundance.
Commitment and Consistency
Once we have publicly committed to something or someone, then we are more likely to carry through and deliver on that commitment in order to be consistent.
The Metaphor Effect is the way in which we tend to understand and remember more easily metaphorical language as it activates our imagination.
Psychological Reactance is something that occurs when we feel like our choices or behavioural freedoms are being restricted or taken away.
The Immediacy Effect is a cognitive bias that leads people, when presented with two similar possible things, to have a greater desire for the one that will arrive or take place soonest. This even leads us to prefer an immediate reward over a higher-value, delayed reward.
The tendency to seek out information, thinking that it will lead us to make a better decision, even when that information is of no real help.
Pain of Paying
The Pain of Paying explains how the act of paying reduces the pleasure of our purchase and that this “pain of paying” is affected by both the timing between payment and consumption and by the mode of payment.
Sunk Cost Effect
The Sunk Cost Effect proves that people can be influenced in to making irrational decisions based on a perceived loss of money, time or effort already invested in something.
The reciprocity principle is based on the “give and take” idea: if you provide me with something of value, I will be more likely to provide you with something of value in return.
Fear of Missing Out (FOMO)
Fear of Missing Out is the apprehension that others might be doing something interesting from which one is absent or the fear of having made the wrong decision and therefore missed out on a different, perhaps better, alternative.
Illusion of Control
Humans have the tendency to believe that we can control of influence anything, even totally random events.
Von Restorff Effect
An effect named after the psychiatrist who first studied it (Hedwig von Restorff), whereby individuals take note of and remember unusual or unique items more rapidly than other more uniform items.
Gaze Cueing explains how we are automatically attracted to others’ gazes and lines of sight, whether that be looking directly in to someone’s eyes during a face-to-face conversation or the way in which we tend to follow the gaze of others to see what they are looking at.
Our brains form the majority of the images we “see” and like to be given direction about what to focus on so using visual cues, like arrows, help to draw attention towards certain elements.
Risk Compensation explains a tendency for humans to take greater risks when perceived safety increases.
Zero-risk bias explains our tendency to prefer options that have absolutely no risk attached to them, even if they don’t offer as significant rewards and other options may have been more advantageous in the long run.
Attention Ratio is based on the fact that people are more likely to follow through on an action if their focus is concentrated and their attention is not split between lots of different elements.
Aesthetic designs are perceived as easier to use than less-aesthetic designs, and are more likely to be purchased regardless of functionality.
When you experience two similar things simultaneously or in succession, your perception of the second is influenced by the first.
Weber’s Law quantifies the perception of change in a given stimulus: it states that the just-noticeable difference of a change is directly proportional to the status of the original stimulus.
We prefer it when all our attitudes and beliefs are held in harmony and, when they aren’t, this produces an uncomfortable and detrimental Cognitive Dissonance.
We tend to prefer things that are simple for us to understand or use.
The Endowment Effect is the way in which we tend to give greater value to things that we already possess.
The Split-attention Effect is the way in which human cognitive processing isn’t as receptive to information that is presented separately as when it is combined into one easily digestible format.
Perceived Value Pricing
Perceived Value Pricing explains how our perceptions of a price and its value can be altered depending on how it is presented to us.
The Centre-Stage Effect is the way in which, when faced with a range of products presented side by side, we tend to be drawn towards the one situated in the middle.
The Salience Effect is the way in which we are more drawn to those things that are the most relevant for us at any particular moment and we will not only notice but retain information about these salient elements more easily.
People have a tendency to judge the probability of an event through relying on information from the occurrence of similar events – or, more generally, to make biased predictions and generalisations by counting on similar models and happenings.
Picture Superiority Effect
Picture Superiority Effect is the way that we tend to remember images for much longer than words, so using images alongside text or even using images alone is much more effective than just using text.
Visual Depiction Effect
People are more inclined to buy a product when it is shown in a way which helps them to visualise themselves using it.
Using physically attractive models in adverts can, dependent on context, help increase sales.
The Halo Effect is the way in which we tend to see someone or something in a positive light due to just one positive trait that we are aware of, even if it’s not related at all.
Base Rate Fallacy
Base Rate Fallacy occurs when we are too quick to make judgements ignoring base rates, or probabilities in favour of new information
In-group Bias is a pattern whereby humans tend to favour members of their own “in” group over people from outside of that group.
Social Proof is a type of conformity. When a person is in a situation where they are unsure of the correct way to behave, they will often look to others for cues concerning the correct behaviour.
The Authority Principle describes the way in which we tend to obey authority figures even when what they’re asking of us is questionable.
Social Comparison Theory
Social Comparison Theory centres on the belief that individuals prefer to evaluate themselves through comparison to others, unhappy with absolute outcomes.
Social Cognition explains the way that most people associate positively with themselves and therefore tend to prefer things that are connected to them.
Why Should I Buy ‘Smart Persuasion’ Today?
By applying any one of the actionable tactics in this book you will see the biggest return on investment you’ll have ever seen!
‘Smart Persuasion’ is much more than just an academic text. It’s emphasis is on the practical use of neuromarketing principles in context, as used by brands, in key industries and on specific types of webpage.
By harnessing the cognitive biases explained by ‘Smart Persuasion’ you will create better performing websites, and ultimately drive greater revenues for your business.